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I received something that I did not order

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How do I return my order?

To return an item, please send us an email at atencion.cliente@ka-international.com specifying your order number and the product that you want to return. From that moment we will start processing your return:

Send the item that you wish to return to the following address:

Enclose a note with your full name and the order number in the parcel.

Once the parcel is received and the returned items are examined, KA INTERNATIONAL will pay the refund within 14 calendar days. The refund will include the following amounts:

If you return all items of your order: the amount of your order and shipping costs, except return costs.

If you return some of the items of your order: the amount of the returned items.

Returns and exchanges of fabric cut lengths, curtains, roman or roller blinds, lampshades, upholstered furniture, bedspreads or bed throws are not allowed. These products are made upon request and are considered bespoke products that cannot be returned or exchanged. We recommend using our samples service to check the quality and the design of a fabric before buying one of these products.

Hygienic masks: Since hygienic masks are healthcare products of personal use, their returns or exchanges are not allowed.

The rest of the products of our online shop (cushions, sofa throws, bedding, table and floor lamps, home decor products and wallpapers), can be returned in their original packaging within 14 calendar days of the order delivery.

Cushions: Cushions paddings are sent vacuum-packed. Once open, it is impossible to re-use the original packaging.

Wallpapers: Wallpapers must be returned in their original packaging. Returns of open wallpaper rolls are not allowed.

Returns of products from Outlet or Clearance sections are not allowed.

The products and fabrics in the MerKAdillo section are products in perfect condition, with the product quality demanded by our customers.

They are the latest collection textile units from KA International that will never be in collection again at irresistible prices.

Given the high volume of orders for MerKAdillo products in general and fabric meters in particular, the stock information may not have been updated and sufficient stock may not be available when ordering.

In that case, from Customer Service we will contact you to inform you and proceed with the refund of the amount.

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